Nursebuddy helps home care companies achieve lower carer turnover

Excellent carers are the bread and butter of the domiciliary care industry. Carers who stay in domiciliary care companies for a long time are an invaluable asset for the firm. But with carer turnovers shooting up and hiring carers becoming increasingly difficult, home care companies face a unique problem of employee retention.

We at Nursebuddy see that care companies can actually save money by paying their current staff a bit more and keep the turnover low. We have ways to help care companies in that.

Practical implications of low employee turnover

With low employee turnover, you save up enough time and resources on the higher leverage activities in your business and leave the demanding, manual tasks to employees who do it best. Here are 3 main effects of low carer turnover:

1. You don't have to use as many resources for hiring and onboarding

Hiring new employees is a costly endeavour. Companies spent up to 1/3rd of an employee’s salary to hire a new employee. As every seasoned home care manager knows, it is not just the hiring, but also interviewing, employee training, rectifying mistakes of new hires, friction with new staff, etc. that takes a lot of time from the company that can be used otherwise to grow the business.

This definitely puts a dent in the company’s finances and it loses out in opportunity cost.

2. Office staff don't have to cover and supervise care visits

Supervising the work of new carers takes time off the staff that they could’ve spent on their allocated work.

Not only this, the existing employees have to do the extra work until new carers get hired, which reduces employee morale. Not to mention, the quality of service of existing employees drops as they get thinned out over multiple clients.

3. You can develop your company and operations further - in many ways

With trusted, long-time employees that you can rely on, developing your company’s operations may be easier. A care manager’s time isn’t spent on constant recruiting and onboarding, but there is also time to focus on other areas.

Trusted employees and happy clients also give indirect benefits to the organisation. Employees become more productive and clients give referrals – which further improve your business.

💡As you already know, high carer turnover is detrimental to your domiciliary care business. Low carer turnover, however, reverses the equation and offers a whole package of benefits that high turnover robs from a business.💡

Now that we know about the effects of carer turnover on a domiciliary care company, what kind of a situation can it lead to when it’s low?

Positive consequences of low carer turnover for your home care company

1. Your clients are much more satisfied

Carers get more knowledgeable and familiar with a client if they have been visiting them long and often enough. Let’s not forget, experienced carers anticipate and solve difficult problems while going the extra mile precisely because they know the client better than anyone.

Not only this, clients feel they work with a trusted organisation when their carers don’t change. This facet of low carer turnover is not immediately noticeable but adds immensely to client trust and loyalty in the long run.

2. Carers can get higher salaries

As previously mentioned, it’s costlier for domiciliary care businesses to hire new carers as opposed to retaining existing carers. Hence, it is vastly more economical to give higher salaries to existing carers. Plus, this incentivizes the carers to continue to serve the business longer.

It’s also easier to attract and retain the best caregivers when home care businesses become competitive in employee wages. It sets an example and carers are always happy to refer other carers when the salaries are reasonable.

3. Carers are satisfied with their job

This is a direct result of the above two points. When carers realise that they are cared for in their organisation and have a steady relationship with clients while being paid well for it, their satisfaction increases through the roof.

This directly translates to low turnovers as in an industry riddled with subpar wages and uncertain work-life, carers stick around longer with businesses that care about them.

The positive effects of high carer morale run far deeper. Productive carers that serve for the long run means clients stick longer with individual carers, hence improving your bottom line.

How can Nursebuddy help?

We at Nursebuddy can help domiciliary care businesses with achieving low carer turnover. Our software directs the information flow of carers, clients and everything in between such that the uncertainty is reduced to a minimum. The laborious administrative process is made seamless such that carers focus on the core of their job – providing care. We at Nursebuddy believe that there are ways we can help care companies save money by paying their current staff a bit more and keeping their employee turnover low.

We would like to hear your opinion too.

What would have the biggest value for you to help you improve your carer turnover?

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