We place strict controls over our employees’ access to the data you and your users make available via the Nursebuddy services, as more specifically defined in your agreement with Nursebuddy covering the use of the Nursebuddy services (“Customer Data”), and are committed to ensuring that Customer Data is not seen by anyone who should not have access to it. The operation of the Nursebuddy services requires that some employees have access to the systems which store and process Customer Data. For example, in order to diagnose a problem you are having with the NurseBuddy services, we may need to access your Customer Data. These employees are prohibited from using these permissions to view Customer Data unless it is necessary to do so. All of our employees and contract personnel are bound to our policies regarding Customer Data and we treat these issues as matters of the highest importance within our company.
All employees are required to read and sign our comprehensive information security policy covering the security, availability, and confidentiality of the Nursebuddy services. Nursebuddy runs a zero-trust corporate network. Being on Nursebuddy’s corporate network does not give access to any additional privileges or corporate resources.
The environment that hosts the Nursebuddy services maintains multiple certifications for its data centers, including ISO 27001 compliance, PCI Certification, and SOC reports. For more information about their certification and compliance, please visit the AWS Security website and the AWS Compliance website.
For online payments, we use Stripe, one of the most secure and reputable payment processors available. Details about their security setup and PCI compliance can be found at Stripe’s security page.
Data Encryption In Transit and At Rest
The Nursebuddy services support the latest recommended secure cypher suites and protocols to encrypt all traffic in transit. Customer Data is encrypted at rest.
We monitor the changing cryptographic landscape closely and work promptly to upgrade the service to respond to new cryptographic weaknesses as they are discovered and implement best practices as they evolve. For encryption in transit, we do this while also balancing the need for compatibility for older clients.
We understand that you rely on the Nursebuddy services to work. We’re committed to making Nursebuddy a highly-available service that you can count on. Our infrastructure runs on systems that are fault tolerant, for failures of individual servers or even entire data centers. Our operations team tests disaster-recovery measures regularly and work hard to quickly resolve unexpected incidents.
Customer Data is stored redundantly at multiple locations in our hosting provider’s data centers to ensure availability. We have well-tested backup and restoration procedures, which allow recovery from a major disaster. Customer Data and our source code are automatically backed up nightly. The Operations team is alerted in case of a failure with this system.
Firewalls are configured according to industry best practices and unnecessary ports are blocked by configuration with Security Groups.
We enforce screens lockouts and the usage of full disk encryption for company laptops.
Nursebuddy maintains an extensive, centralized logging environment in its production environment which contains information pertaining to security, monitoring, availability, access, and other metrics about the Nursebuddy services.
Incident Management & Response
In the event of a security breach, Nursebuddy will promptly notify you of any unauthorized access to your Customer Data. Nursebuddy has incident management policies and procedures in place to handle such an event.
External Security Audits
We contract with respected external security firms who perform regular audits of the Nursebuddy services to verify that our security practices are sound and to monitor the Nursebuddy services for new vulnerabilities discovered by the security research community.
Deletion of Customer Data
Within 30 days of Your request, Nursebuddy anonymizes or hard deletes all information from currently-running production systems, unless applicable law prevents it. Nursebuddy services backups are destroyed within 90 days.