Customer of the Month 🌟
First Choice Healthcare Services
First Choice Healthcare Services started operating in Coventry in 2022 and due to high demands for care, have since expanded with a second branch in Falkirk.
They chose Nursebuddy to digitise their operations, with a focus on real-time care planning. Now one of our early adopters, they've made great use of new features like our Carer Wellbeing Survey.
What are the biggest factors that have helped your business grow to be such a success?
"Delivering good quality care by ensuring that calls are scheduled according to the individual's needs, especially focusing on what’s part of their care plan.
"It’s also important to make sure that staff activities are monitored so they can attend calls on time."
With staffing an industry-wide challenge, what strategies do you use to retain carers?
"Using the carer wellbeing feature on Nursebuddy has really helped to know when things have gone wrong and if carers have had a stressful day and aiding to address this.
"We also nominate a worker of the week and we gift them with a voucher."
What's one piece of advice you would give to someone starting a homecare business?
"Conduct extensive research on the local market and competition in the area to determine what services are in demand, what you can provide and what it is reasonable to charge."
How has changing to Nursebuddy helped your home care business?
"Nursebuddy has helped us with staff rostering, invoicing and call monitoring tools, making managing our workforce simple, easy and efficient so we can focus on making a real difference in running the business smoothly."
What is the one Nursebuddy feature that you really can’t live without?
"I cannot pinpoint only one! We can’t live without the call scheduling, managing rotas, invoicing and call monitoring."
Farai Kahiya
Registered Manager, First Choice Healthcare Services
