Customer of the Month 🌟
City Care Providers
City Care Providers have built a fantastic reputation by putting great, person-centred care at the heart of everything they do. But when their previous software became too complex and expensive, Executive Director Luis and his team knew it was time for a change.
Switching to Nursebuddy gave them the simple, smart tools they actually needed. Since making the move, they’ve cut down office admin, kept communication flowing across their care team, and boosted daily efficiency.
Here’s how embracing the right care technology transformed City Care Providers' day-to-day operations!
How has using Nursebuddy helped your business?
"Before Nursebuddy, we used Birdie, but we found it overly complex and expensive for our needs. Many of the additional features added cost without delivering meaningful operational value.
Nursebuddy offers the right balance of functionality, simplicity, and cost-effectiveness.
It has improved efficiency, reduced administrative workload, enhanced communication across the team, and supported more consistent care delivery, all while helping us operate more profitably."
What is the one Nursebuddy feature that you really can’t live without?
"Scheduling. It sits at the heart of our operation, helping us deploy carers efficiently, communicate effectively, reduce administrative burden, and maintain consistent, high-quality care. We genuinely couldn't operate as effectively without it."
What are the biggest factors that have helped your business grow to be such a success?
"Our success has been built on three main factors: consistently providing high-quality person-centred care, investing in our staff, and embracing technology that improves efficiency and compliance.
By focusing on positive outcomes for the people we support and continuously improving our services, we have earned a strong reputation that has driven growth through referrals, partnerships, and client satisfaction."
"Seeing City Care Providers thrive by keeping things simple and care-focused is what Nursebuddy is all about! Kiitos to Luis and the team for being such wonderful partners."
- Ilaria Bommarito, Customer Success Manager at Nursebuddy
What strategies do you use to retain care workers?
“Retaining carers starts with making their jobs easier, not harder. We invest in training, recognition, flexible working, and strong support from management.
We also use care management software to reduce paperwork, improve communication, and give carers more time to focus on providing quality care. When staff feel valued, supported, and equipped with the right tools, they stay."
What's one piece of advice you would give to someone starting a homecare business?
"The biggest factor has been treating our care management software as a business enabler rather than simply a compliance tool. We have used it to improve efficiency, enhance care quality, strengthen communication, reduce administrative burden, and deliver greater consistency across the organisation."
Luis
Executive Director, City Care Providers
