Customer of the Month 🌟
Choice Independent Living
Nursebuddy customers since they started out in 2022, it’s been a joy to watch Choice Independent Living grow and go from strength to strength. Their approach to supporting their care workers is also really admirable and a great example to others, which is a big part of the reason we selected them as our Customer of the Month for July 2024.
What are the biggest factors that have helped your business grow to be such a success?
“Our success is largely attributed to our supportive team of staff, dedicated to quality care, strategic partnerships, comprehensive training, innovative technology, strong leadership, and a focus on client satisfaction.
“These factors have driven our growth and established us as a leader in the palliative and domiciliary care industry.”
With staffing an industry-wide challenge, what strategies do you use to retain carers?
“We use friendly strategies to keep our carers happy, such as offering competitive salaries and comprehensive benefits like health insurance, paid time off, and retirement plans, meeting their financial and personal needs, and helping us attract and retain the best carers.
“We provide continuous training and opportunities for professional growth, including certifications and specialised courses, empowering our carers with new skills and enhancing their job satisfaction and prospects.
“We cultivate a positive and inclusive workplace where carers feel valued, respected, and supported, boosting job satisfaction and reducing burnout, leading to higher retention.
“We offer flexible work hours and shifts to fit around carers' personal lives and commitments, improving work-life balance and making it easier for carers to stay with us long-term.
“We have programmes to recognise and reward outstanding performance, boosting morale and motivation, and showing carers that their hard work is appreciated. We maintain regular and transparent communication with carers through meetings, feedback sessions, and suggestion boxes, building trust and engagement, and ensuring carers feel heard and involved.
“We offer wellness programmes and mental health support, including counselling and stress management resources, supporting carers' overall wellbeing, reducing stress, and improving job satisfaction.”
What's one piece of advice you would give to someone starting a homecare business?
“Prioritise building a strong and supportive team.
“Ensuring that your caregivers are well-trained, valued, and supported will directly impact the quality of care your business provides and its overall success.”
How has changing to Nursebuddy helped your home care business?
“We have been using Nursebuddy since our company's inception. Nursebuddy has significantly streamlined our operations with its integrated platform, allowing us to efficiently manage scheduling, client records, and communication in real time. This improvement has led to enhanced accuracy, better staff coordination, and more timely updates for both caregivers and clients.
"Its user-friendly interface and robust features have elevated our ability to provide high-quality, personalized care, resulting in higher client satisfaction and a more efficient business operation.
"We are delighted with the positive impact Nursebuddy has had and are happy to continue using it.”
What is the one Nursebuddy feature that you really can’t live without?
“The one Nursebuddy feature we can't live without is the scheduling visits function.
“This feature allows us to efficiently organise and manage our caregivers' schedules, ensuring that all visits are timely and well-coordinated. It has greatly improved our ability to provide consistent and reliable care to our clients, streamlining our operations and enhancing overall client satisfaction.”
Steve Lamb
Registered Manager, Choice Independent Living
