Customer of the Month 🌟
Best Care Liverpool
Best Care Liverpool have been with Nursebuddy since they started out in 2018. Over that time they’ve grown from having just one branch to providing more than 30,000 hours of care per month! They pride themselves on being a great employer. Carers come to them so they rarely have to recruit. A great choice for Customer of the Month in June 2024!
What are the biggest factors that have helped your business grow to be such a success?
“High-quality care. We’ve hired skilled and compassionate caregivers, provided thorough training, and ensured continuous professional development. High standards of care lead to better client satisfaction and retention, as well as referrals.
“We have also built a strong community presence through partnerships with local healthcare providers, and community centres, and participating in community events.”
With staffing an industry-wide challenge, what strategies do you use to retain carers?
“We are proud to be a great employer.
“Our main strategy is we make sure that pay rates are competitive within the industry and the region. We also offer continuous professional development opportunities to help carers advance their skills and qualifications, as well as focusing on recognition and rewards.
“In addition to that, we have a supportive work environment. We also offer flexible scheduling, accommodating personal
needs and preferences, where possible, with flexible schedules to help staff manage work-life balance better.”
What's one piece of advice you would give to someone starting a homecare business?
“One critical piece of advice I would give is: focus on building strong relationships and a good reputation from the start.
“That includes prioritising high standards of care, developing strong, personal relationships with clients and families, establishing connections with the local community and gathering and responding to feedback from both clients and staff.”
How has changing to Nursebuddy helped your home care business?
“Using Nursebuddy has significantly improved the efficiency and effectiveness of our operations, helping us to scale our business.
“The automated scheduling in particular has streamlined the entire process, ensuring that caregivers are assigned efficiently based on their skills, location, and availability.
“Additionally, Nursebuddy's reporting capabilities provide detailed insights into business performance, caregiver efficiency, and client satisfaction. These reports offer valuable data that helps in making informed decisions to improve operations and the quality of care provided to clients.”
Primrose Matsega
Registered Manager, Best Care Liverpool
