Anco Care Services

Led by Caroline Georgestone, Anco Care is a great example of how combining a people-first approach with the right technology elevates the standard of care. By switching to Nursebuddy and with a lot of hard work, Anco Care have gone from an “Inadequate” CQC rating to “Good’’ - turning what felt like a challenging inspection into a celebration of achievement.

“Thanks for your wonderful system. With the help of a great system like yours we are now out of CQC inadequate rating to Good. God bless you.”

- Caroline Georgestone, Manager at Anco Care Services

CQC success story

The CQC inspectors were impressed by the transparency and depth of how Anco Care were using Nursebuddy, highlighting several key areas that make them a standout provider:

Culture of Recognition - the Appreciation Cards for care workers were a major highlight. Inspectors saw first-hand an active culture of recognition, proving that staff aren’t just employees, they are valued professionals.

Transparency - Nursebuddy’s ease of use & readability meant that inspectors could access and understand information instantly.

Flawless Medication Management - the clear, well-organised structure for medication allowed inspectors to review handling procedures with total confidence.

The Power of Accuracy - connectivity issues used to mean gaps in care records. With Nursebuddy’s audit trail and error correction, care workers can now retrospectively fix entries, ensuring a continuous, gap-free record that impressed the inspection team.

Happy care team

Beyond compliance, Anco Care understands that the secret to great care is a happy team.

Caroline shared that before Nursebuddy, appreciation was often verbal and "invisible." Since introducing appreciation cards, the atmosphere has shifted.

Carers now look forward to receiving them as it makes them feel seen, important and motivated.

In an industry where retention is a constant challenge, Anco Care has proven that simple, visible recognition is a great tool for keeping a talented team together.

Key learnings

When asked what advice she would give to those just starting their journey in homecare, Caroline’s answer is simple: Start with Nursebuddy.

She describes the system as "comprehensive yet simple" as it contains every tool a provider could possibly need - from incident documentation to complex reporting - yet it is so intuitive that new staff can master it within just a few hours.

Congratulations to Caroline and the entire team at Anco Care Services, our Customer of the Year 2025! Your commitment to your staff and your clients is an inspiration to the Nursebuddy kylä (community).