Welcome to Nursebuddy Care Software Frequently Asked Questions.
Below is a selection of our most FAQ’s about care software.
If you have any questions about our software that are not answered below,
or if you would like to find out more about how NurseBuddy can help you, please contact us.
How to Log in to Nursebuddy
Carer / Family member
Don’t have a username?
Please contact your care manager.
What does Nursebuddy do?
What is NurseBuddy?
Nursebuddy Care Management software allows home care companies to manage their business with an easy to use online platform and mobile app. Nursebuddy enables scheduling, invoicing, care plans and reporting tools for home care companies to improve their efficiency and decrease costs.
How is it priced?
How many carers and administration staff can use Nursebuddy?
Nursebuddy allows you to store as many carers and administration staff as you need, with no extra cost for additional users.
Is there a cost for setup, training or support?
Our team wants to make sure that you get the most of our Nursebuddy. Set up, training and support are included in our pricing at no extra cost. Contact our customer success to find out more.
Starting with Nursebuddy
Can I trial the software, or get a demonstration?
Yes you can! You can try Nursebuddy for 30 days to see if it serves you well, and if you are not happy with the software, you are free to cancel with no charges for your first 30 days. We also offer an online demonstration, with one of our product experts, who would be happy to answer any of your questions. Contact us now for more info.
How do I install a NurseBuddy account?
No installation is required for Nursebuddy. All you need is an internet connection, and have the Google Chrome browser installed on your computer or tablet. To start using Nursebuddy, just book a demo with us and we’ll help you get started.
IS nursebuddy suitable for care homes or residential homes?
Nursebuddy is specifically designed for homecare and therefore it is the ideal platform for managing carers that visit clients in their own homes. However, we have customers that are using it also in care homes.
Is it difficult to change from one software to nursebuddy?
About our software
Do I need to update my NurseBuddy?
No, Nursebuddy is cloud-based and will always be updated automatically. However, NurseBuddy works best with the latest version of the Chrome browser.
Can we print the schedule from NB to send it to everyone?
Yes, you can print a summary of a carer’s visits planned for the day.
What reports can I create in NurseBuddy?
Nursebuddy allows you to create 3 helpful types of reports: Client reports, carer reports and compliance reports. These help analyse visits, absences, incidents and notes for each visit.
Can NurseBuddy be exported to other systems for payroll, HR, etc?
Nursebuddy can be synchronised with other systems easily. We have experience integrating NurseBuddy with accounting and payroll systems in particular.
Is there a place to upload the proper paperwork per carer/client?
There is an Attachments section in each carer/client profile where you can upload a document that has been scanned. photographed, or created on your own computer.
Using the Mobile App in the field
What if staff have no network connection or mobile data during a visit with a client?
Your staff can still use the Nursebuddy app even without network coverage, and report through the application. When the carer comes back to a coverage zone, the saved information will be sent and updated automatically.
How much mobile data and battery does the NurseBuddy app use?
Nursebuddy data and power usage is low, and is the equivalent of any messaging app like Whatsapp.
If the carer is in a low coverage area, how will they be able to complete the visit?
Continue to use the app as normal while offline. Make sure you have logged in within 24 hours in wifi/good coverage to enable offline use.
What is the minimum software version required on each platform to run the app?
For Android phones, current version is 4.0 but we would recommend 4.3 or later.
For Windows, it is currently 8.
For iOS, it is currently 6.0.
Moving your care staff to Nursebuddy
Will I be able to see where my staff is all the time through the NurseBuddy app?
No, the Nursebuddy app shows you carer’s location only during the time defined in the Work Shift. This guarantees carer’s privacy outside of work hours.
Do we need to supply smartphones to carers or can they use their own phone? What if they do not have one?
Carers can use their own smartphone and download the app for free so you do not have to supply smartphones to staff. If they do not have a smartphone, they can use a tablet or use their computer at home to log in at the start and end of each day.
Can carers see important notes/additions to the care plan?
Yes, all updates are made in real time so carers will see them on their mobile app immediately. New additions to the care plan need to be made in order to be visible in the Client profile on the app. Alternatively, the Care Manager can add a new service directly into the Visit on the rota and it will appear in the Visit details on the app.
What if my staff are still reluctant to use a mobile app?
Nursebuddy helps to improve care staff’s daily workflow.
Our customers tell us that Nursebuddy helps them feel safer. They have a digital record of where and when they were with a client, and save hours of checking and verification that may otherwise be needed.
Security & Data Compliance
If a phone is lost or stolen, how is patient data protected?
The Nursebuddy app will close after a few seconds and will require login again to use. Therefore, it will not be possible to open the app or access patient data if the phone is lost or stolen.
How does the compliance tab in the carers profile work?
You input the name of the certification or qualification along with a date and the system will indicate if a carer is compliant or not when the rota is being done.
The manager will also receive a notification informing them 30 days before this is due to expire.
WHERE IS THE DATA STORED?
We take the security of your data very seriously at Nursebuddy. The environment that hosts the Nursebuddy services maintains multiple certifications for its data centers, including ISO 27001 compliance, PCI Certification, and SOC reports. The servers we use are located in Ireland and Germany. For more information please read our security practices.
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