Effective communication with your team is an essential component of exceptional homecare delivery. With Nursebuddy's in-app messaging, care managers can instantly communicate and coordinate all their messages to care professionals from one place.
Rather than relying on third-party tools like SMS or WhatsApp, homecare businesses can be sure that their care workers have received, seen and acted on important messages, such as schedule changes or client updates, from right within the Nursebuddy carer app.
Within Nursebuddy, care managers have the ability to send messages to any recipient they choose. That could be an individual carer, a selection of carers from the full staff list, or to pre-defined teams or groups.
Messages are then sent to care workers within their Nursebuddy mobile-app, who will be notified of a new message when they log-in. Once a carer has seen and read the message, they will be prompted to actively acknowledge it - helping to ensure that important information has been understood.
Within the office view of Nursebuddy, managers, team leads and admins have full traceability of messages sent, with a log for each message showing whether it has been sent, received, read and acknowledged, as well as the number of acknowledgements still outstanding.
Here are some practical examples of the types of communications Nursebuddy's in-app messaging centre can be used for:
1. Sharing schedule updates
Example: "Hi Sarah, there’s been a last minute change to your rota. I've put you down to cover Mrs Thompson’s 2pm visit today. Let me know if there's any problem with that."
2. Providing client care updates
Example: "Team, just a quick update - Mr Roberts has been discharged from hospital and will need extra assistance with mobility during visits. Please take note."
3. Communicating emergency notices
Example: "Attention all carers: Severe weather warning in effect today for snow. Please take care, drive safely and allow extra time for your visits."
4. Delivering policy or training reminders
Example: "Reminder: Our safeguarding training is this Friday at 10.30am. Don’t forget to complete the pre-course reading materials."
5. Sending wellbeing checks
Example: "Hi Emma, just checking in to see how you’re getting on. Let me know if there’s anything you need or if you’d like to chat."
6. Handling feedback or concerns
Example: "Thanks for raising your concern about travel times, Amy. Let’s discuss it further during our next one-to-one."
7. Planning social or team-building events
Example: "Hi team, we’re organising a staff lunch next Thursday at 1pm to celebrate everyone’s hard work. Please RSVP by Monday."
And don’t forget, complimentary to the in-app messaging centre, our Carer Appreciation Centre is the place to send positive messages and thanks to your care team, including an e-card to help your team feel extra special.
By using Nursebuddy’s in-app messaging centre, care managers can ensure that everyone stays informed and connected, with an additional layer of accountability for their care team.
Have you tried our in-app messaging centre yet?