An inspection is a check carried out by the CQC (Care Quality Commission) on all social care services. Inspectors come to visit your business to make sure that the homecare service provided is safe, effective, caring, responsive and well-led.
Safe – you protect people from abuse and avoidable harm
Effective – care, treatment and support achieves good outcomes, helps to maintain quality of life and is based on the best available evidence
Caring – staff involve and treat clients with compassion, kindness, dignity and respect
Responsive – services are organised so that they meet people's needs
Well-led – the leadership, management and governance of the organisation make sure it’s providing high-quality care that’s based around individual needs, encourages learning and innovation, and promotes an open and fair culture
As a care provider, a CQC rating is critical to your reputation as it will be shown to everyone on the CQC’s website. When choosing a care provider the ratings are an easy and trustworthy source for comparison. To be rated as “Good” or “Outstanding” you should always be prepared for inspections.
You won’t be told when an inspection will take place but usually domiciliary care services are inspected at least once a year. An inspection can take place anytime – also during evenings and weekends.
There are three kinds of inspections:
Scheduled – normal inspections that are done regularly
Themed – an inspection on a set theme about a current issue or a concern
Responsive – carried out when a concern has been identified
1. Before the inspection takes place CQC reviews the information they have on your business and assesses the risks. This includes things like your last inspection report, the notifications they have received from you, concerns, complaints and safeguarding alerts, contract monitoring reports, information from stakeholders and members of the public.
2. When the inspectors arrive they will prove their identity and ask for the registered person, the nominated individual or the senior person in charge. They will tell you if the inspection they are about to carry out is scheduled, themed or responsive. If there are no specific concerns you will usually be given some time to organise yourselves before the inspection starts.
3. A variety of different methods are used to find out if your service is safe, effective, caring, responsive and well-led. There is not a standard set of methods that are used so they might differ case by case. The methods used usually include thing such as:
Interviewing managers and employees of all levels, service users, relatives of clients
Observing care: how carers do their job, how they interact and communicate with clients etc. You might be asked to provide a list of your visits over the next few weeks.
Asking you to call and ask how your clients and carers feel about the care that is given
Comparing observations with the evidence provided including things like care records and care plans
Asking questions about your procedures: eg. what kind of systems are in use, how thing are recorded (sufficiently detailed, accurate, in a safe way). They might ask you to show them your records.
Looking at individual care pathways
Judgements are based on a framework that helps inspectors to evaluate how the requirements are being met. Each of the five key dimensions will be rated separately. The rating scale has four levels:
Outstanding - the service is performing exceptionally well
Good - the service is performing well and meeting our expectations
Requires improvement - the service isn’t performing as well as it should and we have told the service how it must improve
Inadequate - the service is performing badly and we’ve taken enforcement action against the provider of the service
To be rated Good or Outstanding a service has to able to show that it:
is compassionate, caring, open and transparent
learns from mistakes
aims to ensure there aren’t any barriers to accessing care
has adopted a person-centred approach to care
All the findings and ratings will be recorded to an inspection report that will be published on the CQC’s website. You will receive a copy of the draft version by email usually within two weeks of the inspection. You will have 10 working days to review the report and check its accuracy. This is also your chance to send comments on the content before the report will be published.
Check out also our practical tips on how to prepare for an inspection to receive the best rating.
Source: Care Quality Commission