Open Position| Remote | Full-time/Part-time

Customer Support Specialist

Nursebuddy is the next generation home care SaaS to help care companies provide high quality care. Our technology presents a unique solution to support people maintaining their independence and staying in their own home to receive care.

As NurseBuddy continues to grow internationally we’re recruiting an extra pair of hands to keep our customers on track. Working primarily with SME businesses you’ll be the first point of contact for our customers, providing exceptional support every step of the way. As you grow in your role, you will also be handling onboarding and training tasks to help our customers make the best use of our software. This is a permanent position, starting preferably in September or in October the latest. Depending on your situation, you can work either half-time or full-time.

Requirements

We are looking for someone who has 1-3 years of experience in delivering great customer support in a digital environment.
With an ever-growing customer base all at different stages and capabilities it’s important to be flexible and empathetic to different customers’ needs.
Excellent skills in English – both written and spoken – are a necessity. Being able to communicate in Finnish is a plus.
We appreciate your understanding of the British culture and society.

In your day-to-day work, you would be:

Troubleshooting issues with customers using a positive and friendly approach
Coordinating solutions and enhancement ideas with customers and our technical team
Communicating with our customers using online chat, email and virtual meeting platforms (e.g. Intercom, Zoom, Google Meet)
Creating and updating online instructions and videos to help our customers learn

What we offer

Flexible hours, remote work opportunities and competitive salary
An informal work environment with flat organizational structure
Work with a real purpose
Vantage point in a growing global software business

Working at Nursebuddy

Our company culture is very important to us! We like to work in an environment where we foster each other’s creativity and support personal development. We do this by having an informal setting with a flat structure and a low bureaucratic element. Here you will work with passionate, creative and driven people. We strive to help care companies look after the vulnerable in society. We are looking for self-starters that are eager to learn and share their knowledge while having fun doing so. In return, we recognise, reward and celebrate our people.

Please send us your application by August 31, 2021.

Please apply using the form below.