1. Think About You, Your company History—and Your Future
Domiciliary care is a wonderful profession and having a home care company, either franchise or founding your own, is a big undertaking. In a large and complex market and you need to really think about what makes you different to other companies. Is it your person- centred care approach, your excellent carers or your impeccable organisational skills? As we move more into a technology centric world, your best practices need to be mirrored in the software you install and this will improve your services and boost your business.
2.Think about the biggest problems you currently face and see which software create solutions specific to these problems.
There can be many hurdles to face when running a domiciliary care company, however, for some problems, the software that you chose can alleviate many of them. For example: if scheduling and rostering is your main problem (as it is for many companies) and you want to move to a digital solution; find a software where scheduling is one of their main selling points, ensure that you choose a software that has a clear interface and an easy to use system that doesn’t need to be updated everyday.
3.Do your research
Research is integral here, don’t feel the need to rush into any decisions. It’s a big step for you to move from paper to digital or even just to change software. Look at the different types of software which exist out there and don’t necessarily only research the “well-known” brands. That’s not to say to steer clear of well known brands,of course, reputation and trust is essential but don’t rule out smaller companies, who can tailor their products to fit your exact needs and because they can delegate so much time to you, the support is unbeatable.
4.Don’t be afraid to take a demo
A lot of domiciliary care software companies will require your participation for a demo. Don’t see this as a deterrent, a sales tactic or any kind of binding commitment, if anything use it to your advantage. Take demos, ask questions and learn what companies can offer and then continue your search. Taking a live demo will also give you a better feel for the product, the company and the fit, as videos can only show you so much.
5.Use Technology Wisely
Whatever domiciliary care software you choose, ultimately, it is an investment. Pick a company who are tech focused and who can evolve their own practices in tangent with the sectors practices . Ensure that elements that will be used more in the future such as electronic health records can be included by your software provider. This will boost your business and also allow you to stand out from the crowd as “early adopters”.