First CQC Inspection
Health and Care at Home based in Newquay are setting a high bar for domiciliary care. By embracing new technologies and focusing on best practices their first CQC inspection was resoundingly positive.
Feedback collected in the report from staff and family members proves their dedication to doing things differently.
The registered manager was passionate about health and social care and promoted a caring ethos at the service. They told us; “We can demonstrate that you can put love and compassion back into care.”
The report mentions the use of NurseBuddy, highlighting how the GPS feature can support day to day monitoring.
The app had a GPS system which could log staff whereabouts. The registered manager told us this was to help ensure they were safe. Staff would also log in and out of their visits using the app, and could use it to access documents such as rotas, timesheets and people’s care records. It also contained a family portal so staff could communicate with people’s relatives.
Clive Acraman’s meticulous attention to detail every step of the way in establishing Health and Care at Home, has created a positive and caring environment for both staff and clients.