Doha Care, Qatar and NurseBuddy Care Software – a partnership to deliver high quality home care
Doha Care, based in Qatar, and NurseBuddy have combined efforts to improve the care process for carers and clients in their organisation. Doha Care specialises in managing the day to day care of older people, bedridden patients, pregnant women and newborns, special needs, and also help to manage injections, blood pressure, changing of bandages, and more. Doha Care is the first care agency in the country to implement a home care software into their daily care routine.
Doha Care have successfully put NurseBuddy in use across their workforce of over 150 carers, and they have seen the benefits and improvements that NurseBuddy has brought to their care agency. This has helped to improve the quality of care that is received by those in need, and improve the efficiency of carers across Doha. We recently sat down with Doha Care and spoke with their team about the introduction of Nursebuddy to their care agency.
Why did Doha Care need a rostering and call monitoring solution?
What problems was Doha Care experiencing before NurseBuddy?
How did you manage the change to NurseBuddy?
At first, it was difficult, because we went from manual to electronic, from ‘paperful’ to ‘paperless’. We gradually introduced the system to the carers, and when we were able to easily see how the software would help us perform better, we removed all paper from being used in the company. If there is anything that we need to get from a client’s profile, we can easily send these through to a client’s family and not have to rely on finding particular documents in a client’s home. We don’t need to search for files, instead we just do it with a few clicks! We can all see the documents together, and being able to share them with multiple members of our team improves the communication and the transparency, and makes for a better experience for the client
What were the first improvements you noticed in the business?
What impact have the improvements made to the nurses jobs?
In NurseBuddy we can monitor everything daily, and track all log ins and log outs for the carers. Carers are able to get on with work and not have to worry about locating documents or wasting time in a client’s home. The system is discrete so it allows for carers to quietly take notes, and makes a much better experience for carers.
What part of NurseBuddy has the highest value for you?
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